PRIVACY POLICY (India — DPDPA 2023 Ready)

Effective date: 06 Sep 2025

This Privacy Policy explains how Studio Velvet / STUDIO VELVET PRIVATE LIMITED (“we”, “us”) collect, use and share your personal data when you visit thestudiovelvet.in or use our services.

1) Data We Collect

  • Identity & Contact: name, email, phone, company, GSTIN/billing details.
  • Booking & Usage: chosen slots, add‑ons, past orders, support chats.
  • Payments: processed securely by [PAYMENT GATEWAY NAME]; we do not store your full card/UPI details on our servers.
  • Device & Analytics: IP address, device/browser info, cookies, pages viewed, referral data via [ANALYTICS TOOL e.g., Google Analytics].
  • CCTV On‑Premises: for safety and asset protection. Footage is retained for [X days] unless required for investigations.

2) Why We Use Your Data

  • To provide and improve bookings and Studio operations.
  • To process payments and invoices, prevent fraud, and comply with legal obligations (tax, accounting, law enforcement requests).
  • To communicate schedules, reschedules, and service updates; to send marketing (with your consent, opt‑out anytime).

3) Sharing & Processors

  • With trusted processors: hosting, analytics, payment gateway, CRM/support tools, SMS/WhatsApp/email providers.
  • With authorities when required by law.
  • We do not sell your personal data.

4) Legal Basis & Your Rights (DPDPA 2023)

  • We process data based on your consent, performance of a contract, and legitimate uses.
  • You can access, correct, update, or delete your data (subject to legal retention). You can withdraw consent for marketing anytime.
  • To exercise rights or for grievances, contact our Grievance Officer listed below.

5) Data Retention & Security

  • We keep data for as long as necessary for bookings, taxes and compliance, then delete/anonymize.
  • We use reasonable technical and organizational safeguards; no method is 100% secure.

6) Cookies

  • We use cookies for essential functionality and analytics. Manage cookies via your browser settings.

7) Children

  • Our services are intended for adults (18+). If you believe a minor has provided data, contact us to delete it.

8) Changes

  • We may update this Policy. Revised versions will be posted with a new “Effective date”.

9) Contact & Grievance Redressal

  • Data Controller: STUDIO VELVET PRIVATE LIMITED
  • Grievance Officer: Harsh
  • Email:harsh@thestudiovelvet.in | Phone: [GRIEVANCE PHONE]
  • Address: 91P, Sector 19, Part 1, Huda, Sirsa, Haryana 125055